NEW YORK — With the holidays comes festive feasts, and those often feature turkey. However, cooking a whole turkey isn’t the easiest thing in the world, as proven by the popularity of the Butterball Turkey Talk-Line.

Since 1981, turkey company Butterball has offered a hotline for home chefs to call and ask experts for advice as they prepare their turkeys. Over the years, they’ve answered millions of questions and have expanded beyond just a phone line to accepting queries over text, email and social media as well.

According to Butterball, the most common question they receive is when and how to thaw a turkey. This year, the hotline will be open from Nov. 1 to Dec. 24 and staffed by more than 50 experts, reachable via call at 1-800-BUTTERBALL or text at 844-877-3456.

They’re even open on Thanksgiving Day, fielding questions from across the country. Butterball shared that last Thanksgiving, the state they received the most calls from was California, and the top city was New York City, followed by Chicago and Nassau, New York.

Check out the maps below to see the 10 cities and states that made the most calls last year.

Millions of Americans will cook and eat turkeys, and many will opt to get frozen turkeys so they can finish their grocery shopping ahead of time. Here are the safest ways to thaw your frozen birds, according to experts from the U.S. Department of Agriculture and Butterball.

Norman Rockwell, Freedom From Want (1943). Norman Rockwell Museum Collections.