Verizon customers across the United States reported a phone service outage today (Monday). At one point mid-day, Downdetector noted more than 103, 540 Verizon customers had reported an issue with phone service. By 2-p.m., that number was down to 47, 475. Metro areas most affected include Chicago, Phoenix, Denver, Seattle, Los Angeles, Indianapolis, Minneapolis, Omaha and Las Vegas. Users on X, formerly known as Twitter, expressed issues to Verizon Support. Many users reported having the SOS setting on their phones.

“We are aware of an issue impacting service for some customers,” Ilya Hemlin, a representative for the company, said. “Our engineers are engaged and we are working quickly to identify and solve the issue.” The cause is not yet known.

Communities hit by Hurricane Helene have been experiencing cellphone outages due to the aftermath of the storm. Verizon assured it was prepared for the storm, saying on X, “Verizon is ready for Hurricane Helene with 550 portable network assets and 1,000 mobile generators, ensuring communities, businesses and first responders stay connected. Verizon also has resources in place to support affected employees.”