(Radio Iowa) – Officials with a rural healthcare center in northern Iowa are rethinking their care strategies post-COVID. The Belmond Healthcare Clinic turns increasingly to forms of remote care to better serve its three-thousand patients, whether through video, over the phone, or online, but some insurance providers don’t recognize tele-health as covered care. The clinic’s business development coordinator Robyn Hardman says that leaves the nonprofit clinic fronting the costs.

“There are a lot of times where you’re trying to serve your patients and give them that remote access, and at times we’re having to cover the cost of that because the insurance payers haven’t caught up,” Hardman says. “We’re not getting paid for these services, but it’s patients who critically need it.” Hardman says rural hospitals could struggle to maintain that consistent care if tele-health continues to go uncovered.

“There is definitely technology ahead of what is covered by insurance at this time, for sure,” she says. “Balancing that for other hospitals who don’t have additional funds will be challenging in the future.” Nearly 70 percent of the Belmond clinic’s patients utilize some form of remote healthcare.