712 Digital Group - top

IRS adds staff to hotline, beefs up website, reopens in-person help centers

News

February 6th, 2024 by Ric Hanson

(Radio Iowa) – It may be a little easier to get help if you run into a problem filling out your federal tax forms this year, as the Internal Revenue Service is expanding its range of services. Christopher Miller, the I-R-S spokesman for Iowa, says the agency has added more staff to handle calls on its helpline.

Miller says, “We’re expanding our customer callback feature, designed to significantly reduce wait times on the phone.” He says more funding for the agency this year translates to more services and better support. The I-R-S’ website has also gotten a make-over to better assist taxpayers.

“We’re enhancing the IRS online account tool to include chat,” Miller says. “We’re including the option to schedule or cancel future payments, revise payment plans, and even save bank account information.” If you have questions but don’t want to get online or on the phone, Miller says there’s another option.\

“The IRS is expanding in-person service to taxpayers,” Miller says, “by meeting with them where they are, by opening or reopening Taxpayer Assistance Centers in local communities across the country.” You can find a local center, or get help online at I-R-S-dot-gov.