You may have encountered a fake invoice if you are running a small business, or keeping books for one. Phony bills have long been a beloved and effective trick of scammers. Recently, BBB Scam Tracker has gotten multiple reports of a new version of this scam, where con artists pretend to be contacting you as part of the Geek Squad, which is owned by Best Buy or through PayPal.

How the scam works:

 After receiving an invoice from Geek Squad, it says you’ll be charged hundreds of dollars for an annual subscription that is about to auto-renew. The email may include a PDF version of the invoice and a number for you to call if you want to cancel the subscription. Panicked and sure you never authorized this subscription; you call the number. A ‘customer service agent’ answers and pretends to assist you with the cancellation. They may offer you a refund or ask you to confirm your bank account information so they can cancel the subscription.

If you give them that sensitive information, they’ll likely gain access to your account and can withdraw money without your consent. Aside from sham phone calls, downloading PDFs or clicking links in the email could download malware onto your computer and put you at risk of identity theft.

Fake Geek Squad invoices aren’t the only versions of this scam to keep an eye out for. A new iteration looks like a vendor requesting payment via PayPal. Similar to the Geek Squad version, the message urges you to call ‘customer service’ if your payment was not authorized, or you wish to cancel the charge.

How to avoid fake invoice scams:

•  Be wary of unsolicited emails, especially if you don’t remember doing business with the company they claim to come from. Even if you do business with a company, be careful if you receive an email you didn’t ask for or authorize. Scammers love to impersonate companies that are well-known and trusted by consumers.
• Know how invoices will be delivered. If you sign up for a service or subscription, ask how the company will deliver its invoices. That way, you won’t be fooled if scammers send you a copycat invoice through a different channel.

BBB Accredited Businesses promise to adhere to BBB’s Standards for Trust, so look for the BBB Accredited Business Seal. It’s the Sign of a Better Business. 

•  Train your staff to spot a fake invoice. As a small business owner, you may not personally look at every invoice from your accounts department. Ensure your employees know how to differentiate a real invoice from a scam.
• Don’t give in to scare tactics. Scammers will use a sense of urgency to get you to give up sensitive information or make payments without thinking. If someone says you’ll lose hundreds of dollars if you don’t act now, don’t be easily intimidated. Always do proper research before agreeing to any transactions– especially unexpected ones.
• Have questions about a Geek Squad message? Reach out to Best Buy.Customers can call 1-888-BESTBUY to confirm whether a suspicious email is real. Also, check out com/StopFraud for more resources to help spot cybercrime, fraud and tech support scams.

For more information:

Learn other ways to protect your business from scams and maintain a good reputation in your community by visiting BBB.org/smallbusiness and bbb.org/avoidscams. If you spot a scam, report it at BBB Scam Tracker. Your reports can help other small business owners learn more about common scam tactics. If you’re ready to take the leap, learn how to become a BBB Accredited Business.