(Radio Iowa) – Nurses are in short supply and high demand in Iowa, and a new study from the University of Iowa looks at ways nurses can overcome some of the things that cause them stress. Study co-author Amy Colbert, a U-I professor of management and entrepreneurship, says nurses are under mounting pressure from patients and others who treat them poorly, especially since the outbreak of COVID-19.

Colbert says difficult interactions with patients or patients’ families sometimes made them feel as though they weren’t good at their job. Through the study, Colbert surveyed hundreds of nurses and asked how they managed to cope with uncivil behavior from patients — coincidentally, the ones who benefit from the nurses’ work. Those who were able to focus on the ultimate purpose of their work could more positively reframe the interactions.

Colbert says some nurses were able to boost their own confidence after bad experiences, while others encountered greater success at rebounding when they turned to other nurses.