(Radio Iowa) – Iowa Health and Human Services officials are starting the process of significantly updating the state’s child welfare system. The state’s contracted with the Change and Innovation Agency to extensively review and update the state’s policy and procedures along with working to completely replace the I-T system. Janee Harvey, an administrator with Iowa H-H-S, says the current I-T system is so outdated, it’s causing workforce retention issues. “You have to use F7, F12, F1 buttons to navigate through the system,” Harvey says. “We literally have had staff see it, try and learn it and they’re like, ‘I can’t. I want to do this work. I can’t learn the technology you’re telling me to learn.’”

Harvey says they’re updating everything to best serve Iowa children and families. “Quite simply, the question that we need to be able to answer is, are families better off because HHS knocked on their door,” she says, “and unfortunately too often the answer is no.” The system overhaul comes as Iowa has seen several high-profile child abuse cases highlighting failures in its current system.

(reporting by Natalie Krebs, Iowa Public Radio)