Officials in Cass County say the cellular 9-1-1 outage KJAN reported on Friday evening continues to disrupt service for cell customers across Iowa. Cass County 9-1-1 Director Rob Koppert notified KJAN at around 6:35-p.m Friday about the disruption of 9-1-1 service, which affects cell phone or wireless users, only. Land-line, or hard wired phone service is NOT affected. It’s not clear how the problem started, or how long it will remain in effect.

The problem occurs when someone tries to call 9-1-1 on their cell phone. When that happens, the calls are rerouted to other service areas, resulting in a delay of response from emergency crews.

If you need Emergency Service, call 9-1-1 from a land-line or wired system, or call your local law enforcement agency directly from your cell. In Cass County, that number is 712-243-2204. In Montgomery County, call 712-623-5107. In Shelby County, call 712-755-2121 if you have an emergency. In Adair County, 641-743-2148. In Audubon County, 712-563-2631. For all other counties, call your local law enforcement agency.

Again, regular landline 9-1-1 service is NOT affected by this outage.